Transferring files from my old computer

Choose the method that suits you. Your old computer keeps its files until you delete them.

Option 1: Windows Backup (easiest, Windows 10 or 11)

1. On the old computer, open the Windows Backup app and sign in with your Microsoft account.
2. Back up your folders, settings and the list of installed apps.
3. When you set up the new computer, sign in with the same Microsoft account and choose Restore from this PC when asked.

Option 2: OneDrive

1. On the old computer, sign in to OneDrive and turn on backup for Desktop, Documents and Pictures.
2. Wait until syncing has finished.
3. On the new computer, sign in to OneDrive with the same account. Your files appear automatically.

The free OneDrive plan holds 5 GB. Microsoft 365 plans include 1 TB.

Option 3: External drive or USB stick

1. On the old computer, open File Explorer and go to C:\Users\YourName.
2. Copy the Desktop, Documents, Downloads, Pictures, Music and Videos folders to the drive.
3. Plug the drive into the new computer and copy the folders into the same places.

Don't forget

• Browser bookmarks and passwords: sign in to Chrome or Edge on both computers to sync them.
• Email: web email (Gmail, Outlook.com) just needs signing in. For older Outlook desktop accounts, copy the .pst data files.
• Programs need reinstalling on the new computer. Have your licence keys or account logins ready.

Getting rid of the old computer? Once your files are moved, wipe it with Settings > System > Recovery > Reset this PC > Remove everything, and turn on Clean data. We accept old computers for recycling at our East Brisbane store.

Prefer us to do it? Our East Brisbane store can transfer your files.