Bluetooth device won't pair

Quick checks

1. Turn on Bluetooth in Quick Settings (select the network icon on the taskbar).
2. Put the device in pairing mode. This usually means holding its power or pairing button until a light flashes. Check the device's instructions.
3. Charge the device and keep it within 1 metre of the computer.
4. Disconnect it from your phone or any other device it's connected to.

Pair it again from scratch

1. Open Settings > Bluetooth & devices.
2. If the device is listed, select … > Remove device.
3. Select Add device > Bluetooth and choose it from the list.

Still won't pair

• Run Settings > System > Troubleshoot > Other troubleshooters > Bluetooth.
• Reinstall the driver: in Device Manager, expand Bluetooth, right-click the adapter, select Uninstall device, and restart.
• Using a USB Bluetooth dongle? Move it away from other USB devices, or use a short USB extension cable. USB 3 ports can interfere with Bluetooth.

No Bluetooth option? Some desktops don't include Bluetooth. A USB Bluetooth adapter adds it.