Trackpad not working or the cursor jumps

Trackpad not working at all

1. Check the touchpad key. Many laptops have an F-key with a touchpad icon that turns it off. On HP laptops, double-tap the top-left corner of the touchpad.
2. Check Windows settings: open Settings > Bluetooth & devices > Touchpad and turn Touchpad on. Tick Leave touchpad on when a mouse is connected.
3. Restart the computer.
4. Reinstall the driver: in Device Manager, expand Mice and other pointing devices (or Human Interface Devices), right-click the touchpad, select Uninstall device, and restart.
5. Check the BIOS: make sure the touchpad is enabled.

Cursor jumps or clicks on its own

• Clean the touchpad and make sure your hands are dry.
• Lower the sensitivity: Settings > Bluetooth & devices > Touchpad > Taps, then set Touchpad sensitivity to Low sensitivity.
• Unplug the charger and test. Some chargers cause erratic movement.
• Update the touchpad driver and BIOS (article 66).

Gestures not working? Turn on Three-finger gestures and Four-finger gestures in Settings > Bluetooth & devices > Touchpad.

Stop using the laptop and contact us if the touchpad is raised, won't click, or the case is lifting. This can mean a swollen battery underneath.