Australian Computer Traders

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  • What if I want additional warranty coverage?

    We offer an option to extend the warranty period on select laptops and desktop computers. You can extend the warranty from the standard 12 months to a total of 24 months for an additional cost of $...

  • Do your products come with a warranty?

    Yes! All of our products come with a standard 12 Months Return to Base warranty. This means that if anything happens to the unit within the first 12 months from the date of invoice, we will repair ...

  • International Shipping

    Do we ship to your location outside of Australia? Australian Computer Traders offers global shipping services, and the cost of shipping is determined by factors such as your destination, package si...

  • How quickly will I receive my device once it has shipped?

    In most cases, orders are dispatched within 1 to 2 business days from our warehouse. Once the order has been processed, you will receive an order tracking notification via email.Shipping can take a...

  • How long will my order take to arrive?

    Typically, orders leave our warehouse in 1-2 business days (for detailed delivery timeframes, please refer to our Shipping & Pickup page). Please be aware that special sales, bulk orders, and event...

  • Can I cancel an online order that I've placed?

    Our goal is to deliver top-quality service at a fast pace. Our dedicated dispatch team are committed to shipping out your orders as quickly as possible. However, we understand that unexpected issue...

  • Are your products sustainable?

    The short answer is yes! The ACT team is dedicated to maintaining environmental responsibility as a core value. We are committed to taking meaningful actions to contribute positively to the planet'...

  • How can I troubleshoot an issue with my computer?

    All of our refurbished computers go through our rigorous refurbish and QC process, so there shouldn't be any issues with your order. On the rare occasion that a fault does occur, our dedicated supp...

  • What condition are your products?

    All products are Refurbished A-Grade condition unless otherwise specified. Occasionally, we receive devices that aren't quite up to A Grade specification; these are sometimes listed under our Value...

  • Will I Receive a paper copy of my Tax Invoice with my order?

    To help reduce our environmental impact and minimise waste, we no longer include paper copies of tax invoices with our orders. We are committed to sustainability and believe this small change can m...