Most orders leave our warehouse within 1 to 2 business days. You'll get an email with a tracking number when yours is dispatched. Delivery is free Australia-wide for almost everything we sell. Any fee for heavy or bulky items is shown on the listing.
| Delivering to | Business days after dispatch |
|---|---|
| Brisbane, Sydney, Melbourne | 2 to 3 |
| Adelaide, Canberra, Darwin, Hobart | 3 to 5 |
| Perth | 7 to 10 |
| Regional areas | Allow extra time |
Track your order
- Log in to your account, open My Orders and select Track next to the order. Or use the tracking number in your dispatch email.
- The start of the tracking number tells you which courier has your parcel:
| Tracking number starts with | Courier |
|---|---|
| RFQ | Australia Post |
| IHKZ | StarTrack |
| CH | Australia Post International |
| CGA | TNT Express |
- Tracking can take 24 to 48 hours to show movement after dispatch.
Still no dispatch email after 2 business days?
Handling can take longer at these times:
- Sales events such as EOFY, Black Friday and Cyber Monday, when order volumes are much higher
- Bulk orders, which need extra time to pick, test and pack several units
- Public holidays, when our warehouse is closed. Business days don't include weekends or public holidays, so an order placed before a long weekend ships after it.
If none of these apply and it's been more than 2 business days, check your spam folder for the dispatch email first. Then use the Delivery & Tracking form with your order number, and we'll check on it for you.
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My order has not been received
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