Parcel marked delivered, lost or damaged in transit

Marked as delivered but not received

1. Check around your property, with neighbours and your building's mail room.
2. Check the Australia Post app for a delivery photo or a card left at a post office.
3. Still missing after 1 business day? Send us your order number through the Delivery & Tracking form and we'll lodge an investigation with the courier.

Tracking hasn't moved for 5 business days: contact us and we'll investigate with the courier. If the parcel is confirmed lost, we'll send a replacement or refund you.

Arrived damaged: contact us straight away.

1. Take photos of the outer box, the packaging and the damage.
2. Keep all the packaging.
3. Send the photos and your order number through the Contact Us page within 48 hours of delivery.

We'll arrange a free return and a replacement or refund.