Changing or cancelling an order

Contact us straight away through the Contact Us page. Orders are processed quickly, so we can't guarantee a change once packing has started.

• Cancel: if the order hasn't been dispatched, we'll cancel it and refund you. Refunds can take up to 5 business days to reach your account.
• Already dispatched: return it under our change-of-mind policy.
• Change the delivery address: we can't change the address once an order is processed. Use the Australia Post MyPost app to redirect the parcel. To stop it happening again, update your saved address under Edit My Account.