How to send an item back

Every return needs a Return Authorisation (RA) number. Contact us for one before you post anything. RA numbers are valid for 30 days and can't be extended. Returns without an RA number showing may be refused or sent back at your cost.

1. Back up your files. Returned devices are usually wiped, and data recovery isn't covered.
2. Remove locks, or include them. Tell us your Windows PIN or password in your ticket so our technicians can test the device. On Macs, iPhones and iPads, turn off Find My.
3. Pack it securely, ideally in the original box, with padding on all sides. Damage caused by poor packing isn't covered.
4. Include the charger and any accessories that came with it, plus a note with your order number, your name and the reason for the return.
5. Label the parcel with the RA number clearly on the outside. If we've sent a prepaid label, print it, or show it on your phone at an Australia Post counter and they'll scan it. Otherwise, address it to:

Australian Computer Traders RA Department (RA your RA number) 30 Miller St, Murarrie QLD 4172

6. Send us a photo of the lodgement receipt. This lets us send your replacement straight away.

Who pays postage

We always cover the cost of sending a repaired or replacement item back to you.

Bought in our East Brisbane store? You can bring the item back to the store for assessment instead.