Why was my ticket closed?

When we're waiting on a reply from you, your ticket closes automatically after 72 hours without a response. That doesn't mean we've stopped working on your case.

• To reopen it, just reply to the last email. Your full history stays with the ticket.
• While your item is with us for repair or inspection, the ticket stays open until we send the result.
• Received a feedback survey but your issue isn't fixed? Reply to the ticket instead. The survey is only about the support you've had so far.
• Response times: we reply within 1 to 2 business days. 

Please use one ticket per problem. Opening a new ticket for the same issue can slow down our reply.