Our 12-month warranty applies wherever you bought from us. Returns, refunds and warranty claims start with the marketplace you used.
| Marketplace | How to get help |
|---|---|
| eBay | Message us through eBay, or open a return in your eBay purchase history. We send invoices through eBay messages. |
| Amazon | Use Amazon's returns process. For orders fulfilled by Amazon, Amazon issues the tax invoice. |
| JB Hi-Fi Marketplace | Contact JB Hi-Fi Marketplace support, and they'll coordinate with us. |
| Reebelo, Kogan, Dick Smith, TradeMe | Contact the marketplace's support first, and it will pass the claim to us. |
Tip: eBay blocks links and some files in messages. If you need to send files such as a battery report, attach them through the Contact Us page with your eBay order number.
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